Responses analysed
1,956 / 2,143
187 excluded by screening · 96.2% precision
Net sentiment
−8 pts
down 6 pts vs. last cycle
Top priority issue
Shipping speed & tracking
412 mentions · trending up
Themes surfaced
6
clustered from open-text + voice transcripts
Top themes AI clustered
ranked by priority = frequency × sentiment severitySentiment trend — 6 weeks
Priority issue matrix
Frequency (mentions) vs. sentiment severity
Hover a dot for the theme name — top-right is your danger zone.
Combined synthesis — Shipping speed & tracking
AI synthesisFR6 — every report pairs the numbers with the narrative behind them, in one place
What customers said (quantitative)
What it means · AI synthesis (qualitative)
Verbatim examples
Real respondent quotes — every quote links back to its full, anonymised source response
Screening transparency
Story 3 — trustworthy & defensible to the C-suite187 of 2,143 raw responses (8.7%) were automatically excluded before analysis. Exclusion reasons and confidence scores are shown for full auditability — and you can override any exclusion.
Traceability (FR13)
Every theme, sentiment score and AI synthesis on this dashboard links back to the exact source responses it was derived from — so any insight can be independently verified.