Loyalty Program Renewal Feedback

Live

Web · Day 4 of 14 · closes at 2,000 responses or 23 June

Responses (live)

612

of 2,000 target · +3 in the last minute

Completion rate

58%

2 pts below 60% target — watching

Adaptive follow-ups served

438

avg. generation latency 1.4s · target < 2s

Screened out so far

41

6.7% exclusion rate · within expected range

Response funnel — by channel

Recruited 12,400 contacted
Started 1,055 (8.5%)
Completed & passed screening 571 valid · 41 excluded

Web

612 responses

61% completion · avg. 4m 40s

Interactive voice

not enabled for this survey

Enabled on "Q3 Checkout & Delivery Pulse"

Live activity

    Graceful degradation is active

    If the adaptive question generator is unreachable mid-session, respondents automatically receive the pre-defined fallback question set — no session is lost, and the failure is logged for model review (per PRD §4.3 error-handling spec). No incidents in this run.