High-priority items actioned within 48 hours
76%
Target ≥ 80% of High-priority negative reviews with a logged follow-up action
Open
3
In progress
2
Resolved
9
All items shown are High priority, drawn from the last 5 batches
"I found a hair in my food. The manager barely apologized when I told the host."
Cust2024-003 · Google · Batch #042 · flagged Jun 6, 8:14 AM
Suggested action: Escalate to GM — potential health/safety concern, log incident report and contact guest within the hour.
"The ambiance was terrifyingly unsafe — exposed wiring right by our booth."
Cust2024-007 · TripAdvisor · Batch #042 · flagged Jun 6, 8:14 AM
Suggested action: Escalate to facilities — inspect and repair exposed wiring near guest seating before next service.
"The pasta was incredible but our waiter forgot our order twice."
Cust2024-001 · Yelp · Batch #042 · flagged Jun 6, 8:14 AM
Suggested action: Brief kitchen team on order-accuracy during peak service; follow up with guest directly.
"Honestly, this restaurant killed my appetite. Cold food, colder service."
Cust2024-009 · Yelp · Batch #042 · flagged Jun 6, 8:14 AM
Suggested action: Brief kitchen + FOH leads jointly — recurring "cold food / cold service" pattern needs root-cause review.
"Portion sizes shrank but the prices went up — feels like we're being shortchanged."
Cust2024-211 · Google · Batch #038 · flagged Jun 1, 7:50 AM
Suggested action: Review portion-to-price ratio on top 5 menu items with ops; communicate any changes transparently in-store.
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