North Star · replies sent within 24h
71%
Target ≥ 90% · baseline was < 30% before FreshTake. +41 pts since pilot start.
Reviews this week
128
↑ 18 vs. last week
High-priority open
3
2 awaiting reply · 1 in queue
Avg. time saved / reply
7.2 min
vs. 5–10 min manual baseline
Ready when you are
12 new reviews are waiting to be processed
Submit them as a batch and Copilot AI will return the structured table — sentiment, tags, priority, suggested action and a draft reply — in under 30 seconds.
Response-rate trend — last 8 weeks
% of reviews replied to within 24 hours
Rolling 8-week climb from 28% to 71% — on pace to clear the 90% target by Q4.
High-priority queue — needs attention
Sorted by urgency · from the last 3 batches
-
High
Open →
"I found a hair in my food — and the manager barely apologized."
Cust2024-003 · Google · Health/safety flag
-
High
Open →
"The pasta was incredible but our waiter forgot our order twice."
Cust2024-001 · Yelp · Service failure
-
High
Open →
"The ambiance was terrifyingly unsafe — exposed wiring near our table."
Cust2024-007 · TripAdvisor · Safety flag
Welcome to FreshTake, Maria
You haven't processed a review batch yet. Paste in your latest Google, Yelp or TripAdvisor reviews — or upload a CSV — and Copilot AI will sort them into sentiment, priority and suggested actions in one pass.
Step 1
Paste at least 10 reviews, or connect a review platform.
Step 2
Copilot AI returns a structured table in under 30 seconds.
Step 3
You review, personalise and approve every reply before it sends.